If you place your order on a business day (Monday – Friday) we’ll process it within 48 hours.
Orders made over the weekend or on a public holiday, we’ll process it the following business day.
Please make sure you supply us with your full and correct shipping address. Should you enter the wrong address, please contact us as soon as possible.
Please see latest order dates to receive orders prior to Christmas. Orders placed after these dates cannot be guaranteed for delivery prior to Christmas.
We will not be dispatching orders from 24th December until 10th January 2022. Orders received during this time will be sent on Monday 10th January.
HOW MUCH DOES SHIPPING COST?
|Location||Cost||Total Delivery Time (including processing time)|
|New Zealand||Free||2 - 4 working days. Signature required. Tracking number will be provided. You can track your parcel via your email dispatch notice. Delivery to PO Boxes unavailable.|
|Australia||FREE on orders over $50||5 - 10 working days. No delivery to PO Boxes. All business addresses require a full business name. Signature not required. Tracking not available unless by special request prior to order|
|International||N/A||7 – 20 working days. Price dependent on weight of parcel.|
Shipment of all products ordered via the Online Store is done from Skinfood Ltd. in New Zealand. Skinfood uses various courier companies for deliveries to give you the best shipping prices. Skinfood is not responsible for any shipping problems and shall not be held liable for any "reasonable" delay beyond our advertised delivery time-frames.
IMPORTANT NOTICE TO INTERNATIONAL CUSTOMERS
We ship our products worldwide, with some exception. To see if we ship to your country please use the 'estimate shipping' bar at checkout. We currently do not ship to the EU or UK, please refer instead to www.skinfoodnz.eu.
Skinfood Ltd. will not be liable for any import charges that occur when delivering to countries which enforce this policy. Local duties and customs will be payable on receipt. To find out more about these charges please contact your local postal service.
Orders through our online shop are limited to end consumers. In case you are interested in re-selling or distributing our products, please contact us per email via firstname.lastname@example.org
WHAT IF MY ORDER HASN’T ARRIVED IN THE ESTIMATED TIME?
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.
If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.
If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.
Please check your confirmation email to confirm your delivery address was correct.
If you have further issues with delivery of your item you can contact us
HOW TO TRACK YOUR PARCEL IN NEW ZEALAND:
- You’ll find your tracking number in the email confirming your order has been dispatched.
- Enter this tracking number in with the link provided
If you are unhappy with our products in any way, it can be returned or exchanged provided that it is in saleable condition. Subject to stock availability, we will exchange items that are returned to us within 7 days of being received by you.
Please return your product, along with your order number, name and contact details to:
Attn: Online Orders
PO Box 87460,
Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately. If you wish to return your item for exchange these items need to be returned and reach us within 7 days of being received by you.
Please be aware that international customs duties and sales taxes are not refunded for shipments outside New Zealand.